Skip to main content
Your Servbase account is anchored to a single canonical identity email.

Identity model

Current behavior:
  • one account maps to one canonical email
  • profile and identity email behavior stay aligned
  • multi-email active-login behavior is not part of the supported customer model

Email updates

When you update your account email, the platform validates:
  • email format
  • uniqueness across the platform
Conflicts or invalid formats are rejected.

Password changes

Password changes require the current password and update the stored credential used for password-based login.

Two-factor authentication

Current 2FA flow supports:
  • requesting an OTP challenge to enable or disable 2FA
  • confirming the OTP challenge
This is an explicit challenge-confirm workflow, not a passive toggle.

Login alerts

Security settings also include login-alert preferences.

Active sessions

Customers can:
  • list active sessions
  • revoke a single session
  • revoke all sessions
Session records include device and browser labels plus timestamps.