How to Get Support and Troubleshoot Issues on Servbase

Servbase includes a customer-facing support flow with ticketing, messaging, attachments, and live-agent requests.

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Support categories

Current categories in the dashboard:

• General Inquiry
• Deployment Issue
• Billing Concern
• Database Issue
• Custom Domain
• Account Access

Current affected-service options:

• Applications
• Databases
• File Manager
• Billing Info
• Others

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Ticket lifecycle

Current statuses include:

• draft
• open
• waiting
• active
• closed
• cancelled

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What you can do

From the support flow, customers can:

• create a support request
• send messages
• upload attachments
• request a live support agent
• cancel a ticket
• close a ticket

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Common issues

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Domain already exists

Your custom domain is already assigned elsewhere.

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Records not ready

The upstream validation records are still being generated. Retry after a short wait.

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Provider API error

A transient provider-side failure occurred while the platform was talking to the edge or DNS provider.

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App action blocked while paused

This happens when overdue billing has paused the app. Billing must be settled before runtime actions are allowed again.

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When to escalate

Open or update a support ticket when:

• DNS records match exactly but verification still fails after propagation time
• deployment logs do not explain a failure clearly
• your app was blocked unexpectedly
• billing status or capacity looks inconsistent